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CONTACT PRIMAL MUTUAL

How can we help?

Have a question about Primal Mutual or the SmartCredit offer featured on our website? We’re here to help point you in the right direction.

Contact information

Email
contact@primalmutual.com

Phone
+1 (800) 451-6220

Business address
2041 East St, Ste 909
Concord, CA 94520, US

Send us a message

For general questions about Primal Mutual or an offer featured on our website, email us with a brief description of your question. We’ll respond as soon as possible.

For an existing SmartCredit membership, including account access, billing, or cancellation questions, please use the official support information provided in your SmartCredit account or membership materials.

Please do not email Social Security numbers, passwords, payment-card information, or copies of your credit reports.

Frequently asked questions

Learn how Primal Mutual connects you with SmartCredit and where to get help.

What is Primal Mutual’s relationship with SmartCredit?

Primal Mutual is an independent marketing partner that introduces visitors to SmartCredit. If you choose to enroll through a referral link on our website, Primal Mutual may earn a commission. SmartCredit provides the membership services offered through its enrollment page.

What can I learn about through this website?

Our website introduces SmartCredit’s credit-monitoring offer and helps you find its enrollment page. Review the current offer on SmartCredit’s website for the specific reports, scores, tools, and other benefits included in the membership you select.

How do I get started?

Use a Get Started button on our website to continue to SmartCredit’s enrollment page. Before enrolling, review the membership benefits, eligibility requirements, pricing, recurring charges, and cancellation terms shown there.

How much does the membership cost?

Check the current price on the SmartCredit enrollment page linked from our website. If a trial or introductory offer is available, review its length, initial charge, recurring membership price, and when recurring billing begins before submitting your enrollment.

Is this a credit-repair service or a promise to raise my score?

The offer featured here is for credit monitoring and educational tools, not a Primal Mutual credit-repair service. Primal Mutual does not promise a particular credit score, score increase, removal of accurate information, or approval for credit or financing.

Am I applying for a loan or credit card?

No. The SmartCredit offer featured on this website is a membership offer, not a loan or credit-card application. Enrolling is not a promise of financing or credit approval.

Who handles my enrollment and membership?

You complete enrollment on SmartCredit’s website. Use SmartCredit’s official account and support channels for questions about your membership, account access, charges, or cancellation. Primal Mutual’s contact email is for questions about our website and our referral relationship.

How do I cancel or ask about a charge?

Follow the cancellation instructions provided by SmartCredit in your membership terms or account, or contact its official customer support. Please do not rely on a message to Primal Mutual to cancel your SmartCredit membership or stop a recurring charge.

Should I send Primal Mutual my personal credit information?

No. Please do not send us your Social Security number, account passwords, payment-card details, or credit reports. If you choose to enroll, provide any required information only through SmartCredit’s official enrollment process after reviewing its privacy notice and terms.

Still have a question?

Email Primal Mutual with your general question. For an existing SmartCredit membership, please contact SmartCredit through its official support channels.